Privacy Policy

How we collect, use, share and protect your information — written in plain language, because privacy policies should be readable.

Overview

Thrive Health Join respects your privacy. This policy explains what information we collect when you use thrivehealthjoin.com, when you contact us, when you subscribe to our newsletter, and when you receive care from our team — and it explains how that information is used, shared and protected.

We have written it in plain language on purpose. If anything is unclear, please ask us and we will explain it properly.

Who We Are

Thrive Health Join is a health and wellness practice operating in New Baltimore, Michigan, United States. For the purposes of applicable privacy laws, Thrive Health Join is the organisation responsible for the personal information described in this policy.

You can reach our privacy contact at contact@thrivehealthjoin.com or on +1 586-421-9600, or by writing to us through the details on our contact page.

Information We Collect

Information you give us. This includes your name, email address, phone number, postal details, the content of messages you send us, appointment preferences, and any information you choose to share about your health, lifestyle or insurance arrangements.

Information collected during care. When you become a patient or client, we create records that may include consultation notes, assessment findings, treatment plans, prescriptions, referrals, communications between you and our team, and billing or insurance information.

Information collected automatically. When you visit our website we may collect technical information such as your device type, browser, approximate location derived from your connection, pages viewed and the site you arrived from. This is used to keep the website working and to understand which content is useful.

Information from others. With your consent, we may receive information from other healthcare providers, laboratories, insurers or family members involved in your care.

How We Use Your Information

To provide care, arrange appointments and maintain your health records
To respond to enquiries, complaints and requests for information
To send the newsletter and other communications you have asked for
To process payments and communicate with insurers where relevant
To keep our website safe, functioning and free of misuse
To meet legal, regulatory, accounting and professional obligations
To improve our services, based on aggregated and de-identified insights wherever possible

We do not sell your personal information, and we do not use your health information for advertising.

Where consent is required, we ask for it in a clear and specific way and you may withdraw it at any time. Withdrawing consent will not affect care you have already received, but it may mean we cannot continue to provide certain services or communications.

Depending on your situation, we may also process information because it is necessary to provide care, to perform a contract with you, to comply with the law, or because we have a legitimate interest that does not override your rights.

We share personal information only in limited circumstances, and always as little as necessary:

With your consent — for example when referring you to a specialist, or coordinating with another provider you have asked us to involve
With service providers — such as scheduling, records, payment, email and website hosting partners, who act on our instructions under confidentiality obligations
With insurers and payers — where you ask us to bill or claim on your behalf
When legally required — including responding to valid legal requests, protecting safety, or preventing serious harm
In a business change — if the practice is reorganised or transferred, information may move with it, subject to this policy

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, keep basic site features working and understand how visitors use our pages. Some cookies are essential; others help us improve the site and can be limited through your browser settings.

If we use third-party analytics, they receive technical usage information rather than your health records. You can clear or block cookies in your browser at any time; some parts of the site may work less smoothly as a result.

Health Information and Confidentiality

Information about your health is treated as confidential and handled with additional care. It is shared with members of your care team on a need-to-know basis so they can help you, and with anyone else only with your permission or where the law requires or permits it.

If you would like a family member, carer or advocate to be able to speak with us on your behalf, let us know and we will record your instructions.

How We Protect Your Information

We use administrative, technical and physical safeguards designed to protect personal information against loss, misuse and unauthorised access. These include restricted access, secure systems, staff confidentiality training and controlled destruction of records when they are no longer needed.

No method of transmission or storage is completely secure. If we ever become aware of a breach affecting your information, we will notify you and the relevant authorities as required.

How Long We Keep Information

Health records are kept for the period required by professional and legal rules. Newsletter details are kept until you unsubscribe or ask us to delete them. Website enquiry messages are kept only as long as needed to handle your query and any follow-up, unless they become part of your care record.

When information is no longer required, we delete it or remove the details that could identify you.

Your Privacy Rights

Subject to applicable law, you may:

Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete information where there is no continuing legal or clinical reason to keep it
Object to or restrict certain uses of your information, including marketing or newsletter emails
Withdraw consent you have previously given
Ask for information in a portable format where technically possible
Complain to us, and to the relevant supervisory authority

To exercise any of these rights, email contact@thrivehealthjoin.com. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by law.

Children’s Privacy

Our website is intended for adults. We collect information about a child only where a parent or legal guardian provides it so that we can deliver care to that child. If you believe a child has sent us personal information without appropriate consent, please contact us and we will remove it.

Third-Party Links

Our website may link to other websites, map services, insurers or resources we do not control. Their privacy practices are their own responsibility, and we encourage you to read their policies before sharing information with them.

If you subscribe to our newsletter, we use your name and email address to send health articles, service news and practical tips. Every newsletter includes an unsubscribe option, and you can also use our unsubscribe page at any time. Unsubscribing removes you from our mailing list; it does not affect any care you receive.

Where you subscribe, we may record the date and the source of your consent so we can show that your permission was given.

Changes to This Policy

We review this policy regularly and will update it when our practices, technology or legal obligations change. The current version is always published on this page, and material changes will be highlighted on our website or, where appropriate, sent to subscribers directly.

Contact Us About Privacy

Questions, requests and complaints about privacy are welcome. Email contact@thrivehealthjoin.com, call +1 586-421-9600, or use our contact form. We will investigate every concern and explain our findings to you.

Last updated: October 2026